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Management Information
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Its All About The Customers, Baby If you want to ensure a steady stream of customers in your business, you must always remember why you're in business in the first place.Sure you want to earn a decent income for yourself, but you also want to provide a useful service don't you?That second reason should take precedence over the first. What Consultants Want You to Know (But You Never Ask) I've been both a CEO and a consultant, so I've seen from both perspectives what goes right and what goes wrong when a consultant comes in to a company. Generally the CEO or the manager who hires the consultant tells the consultant what he or she wants. Behavioral Interview Questions You Can Use Monday Morning If past behavior is the best way to determine future behavior then behavioral interviewing is a requirement for anyone serious about hiring top talent. This skill isn't something that should be taken lightly, but everyone's got to start somewhere. Communication in Business Effective communication in business is not about creating the perfect PowerPoint presentation. It's not about writing the perfectly-pitched report. How to Delegate Effectively ACCOUNTABILITY: Delegation is not complete unless subordinates are held accountable for their work. They should be accountable to only one person-usually their immediate manager-and must understand what criteria will be used in judging their performance. Birds of a Feather May Be Turkeys Birds of a Feather May Be TurkeysBy Gene Griessman, PhD Birds of a feather do flock together. It's true. 10 Resolutions For The New Year!! Each year many people create a list of resolutions designed to help them improve their lives. As Business Leaders, we also need to take a look at our business lives and find ways to improve ourselves. Three Professional Services Resolutions for 2005 With client expectations higher than ever before, and the gradual industry recovery ahead, consulting firms will need to focus more than ever on carefully identifying and serving the right clients.Based on a recent interview with Brad Smith, VP of Research at Kennedy Information Inc. Selecting A Collection Agency If you run a business, you are sure to have some customers who require a lot of follow-up before they pay you. Often you spend too much time and energy to collect money that is rightfully due to you. Getting Software Developed for Your Business At some point, your business is going to need to have some software development. Maybe your business is small, but existing software doesn't fit your needs. Tales From the Corporate Frontlines: An Unexpected Benefit This article relates to the Compensation and Benefits competency, commonly evaluated in employee satisfaction surveys. It tells the story of a company that offered a new benefit to its employees, solved the problem of lagging productivity, and boosted morale at the same time. You Get the Behavior You Reward On consulting assignments, here are some of the questions I frequently ask the employees I interview:1. How does your boss measure you?2. Difficult Employees-Poor Performance - 10 Tips for Dealing with it in the Workplace I personally struggle with the term 'managing people' - because I firmly believe that people cannot be managed - only processes and systems can. How many times have you heard it said - "Why won't my employees just do as they are asked?"Despite all our best efforts at 'managing', we have very little control over other people's actions, including the people that work with or for us. Problem-Solving Success Tip: Measure Measure.The first key question to answer in starting a problem-solving project is, "How will you know when the problem is solved?" Answer this question in measurable terms before you start trying to solve the problem. Rapport - How to Build it with Your Team I've often heard managers say - "My door is always open,come and talk to me anytime."You have to accept the fact that your team won't always dothat. Are You Ready to Sell Your Business Make Sure You Understand Your Motivation for SellingAre you thinking about selling your business?This simple one-question quiz will help you to better understand your motivations behind this thought. A better understanding of your underlying motivations will help you make the right decision. Employee Surveys: a Strategic Tool for Positive Change Do you want to measure your workers' level of satisfaction? Or change policies and procedures to make them more effective? Or find out if your supervisors are stuck in out-dated ways of managing? Good Idea! But how do you make sure you are getting reliable information to make sound management decisions?When it comes to conducting quality research, a pound of prevention is worth much more than one ounce of cure. Here are five steps to turn your employee surveys into a powerful strategic change management tool. Five Steps to Increase the People Power in Your Business Take some bold steps and help your employees and business partners open up to real change and help them start thinking again to the longer term. Send a message that you are ready to commit to new ways of thinking and that that includes a commitment to the success of your employees in the changing workplace. Creativity and Innovation Management - Turning Ideas into Action The phrase "turning ideas into action" is a Russian doll.Managing the ideas to implementation process is important for at least two reasons:a) To make effective use of resources - investing in one idea uses resources that could be applied to another idea. Is this A Good Time To Sell Your Body Shop Business? Have you ever asked yourself the question? "Is this a good time to sell my business?" That is a question every business owner asks himself, everytime he has a bad day. I once received e-mail from the editor of the Auto Body News, asking me that key question.
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